Cancel/Change Order
Last updated: October 2026
At Vkenya, we understand that customers may sometimes need to cancel an order, correct a shipping address, change a size, update a product option, or request another adjustment after purchase. This Cancel / Change Order Policy explains how order cancellation and order modification requests are handled for purchases made through https://vkenya.com.
Vkenya sells dresses and skirts. Because orders may enter processing quickly after checkout, we recommend contacting us as soon as possible if you need to make any change.
1. Order Cancellation Window
Customers may request to cancel an order before it has been processed, packed, or shipped.
| Request Type | Availability |
|---|---|
| Cancel before processing | Usually possible |
| Cancel after processing begins | Not guaranteed |
| Cancel after packing | Usually not possible |
| Cancel after shipment | Not possible |
| Cancel after delivery | Return may be requested if eligible |
To request cancellation, email us immediately at: support@vkenya.com
Please include your order number, full name, and email address used at checkout.
2. Daily Cut-Off Time
Vkenya uses a daily order cut-off time of 5:00 PM EST, Monday through Friday. Orders placed before the cut-off may begin processing the same business day. Orders placed after the cut-off usually begin processing on the next business day.
| Cut-Off Detail | Information |
|---|---|
| Cut-off time | 5:00 PM EST |
| Processing days | Monday – Friday |
| Orders placed before cut-off | May begin processing the same business day |
| Orders placed after cut-off | Usually begin processing the next business day |
| Weekend orders | Usually begin processing the next business day |
Because processing may begin quickly, cancellation or change requests should be sent as soon as possible after placing the order.
3. Order Change Requests
Customers may request changes before the order enters fulfillment. Available changes may depend on product availability, processing status, and whether the order has already been prepared for shipment.
| Change Request | Availability |
|---|---|
| Change shipping address | Possible before shipment only |
| Change size | Possible before processing, subject to availability |
| Change color | Possible before processing, subject to availability |
| Change style | Possible before processing, subject to availability |
| Add items | May require placing a new order |
| Remove items | Possible only before processing |
| Change billing details | Usually not possible after payment |
| Change payment method | Usually requires a new order |
If your requested change cannot be completed, we will let you know and provide the available options.
4. How to Request a Cancellation or Change
To request a cancellation or order change, contact Vkenya customer support by email.
Email: support@vkenya.com
Please include:
- Order number - Helps us locate your purchase
- Full name - Helps verify the customer
- Email used at checkout - Helps confirm order ownership
- Requested action - Cancel, address change, size change, etc.
- Correct details - New address, size, color, or item information
- Reason for request - Helps us process the request accurately
Example request: Subject: Cancel / Change Order Request – Order #[Your Order Number]
Our support team is available 8:00 AM – 7:00 PM (EST), Mon – Sat. Requests are reviewed as quickly as possible during support hours.
5. Cancellation Approval
A cancellation is not confirmed until Vkenya replies and confirms that the order has been canceled. Sending a cancellation request does not automatically stop fulfillment.
| Order Status | Cancellation Result |
|---|---|
| Order not yet processed | Cancellation may be approved |
| Order already processing | Cancellation may not be possible |
| Order packed | Cancellation usually cannot be approved |
| Order shipped | Cancellation cannot be approved |
| Order delivered | Return may be available if eligible |
If cancellation is approved and payment has already been captured, we will issue a refund to the original payment method.
6. Refunds for Approved Cancellations
If your cancellation request is approved, Vkenya will process the refund back to your original payment method.
| Refund Detail | Policy |
|---|---|
| Refund method | Original payment method |
| Refund processing time | Within 7 days after cancellation approval |
| Cancellation fee | No fee |
| Restocking fee | No fee |
| Payment provider posting time | Depends on your bank or payment provider |
Vkenya does not charge cancellation fees for approved cancellations.
After we issue the refund, your bank, card issuer, PayPal, or payment provider may take additional time to make the funds available in your account.
7. No Cancellation Fees
Vkenya does not charge customers a fee for approved order cancellations.
| Fee Type | Amount |
|---|---|
| Cancellation fee | $0 |
| Change order fee | $0 |
| Restocking fee for approved cancellation | $0 |
If your order has already shipped, cancellation is no longer available. However, you may request a return after delivery if the item qualifies under our Return & Refund Policy.
8. Address Change Policy
Customers are responsible for entering a complete and accurate shipping address at checkout. If you notice an address mistake, contact us immediately.
Address changes may be possible only before the order has been shipped.
Please check that your address includes:
- Full recipient name
- Street address
- Apartment, suite, unit, or building number if applicable
- City
- State
- ZIP code
- Country
- Correct email address
Vkenya is not responsible for delays, failed delivery, lost packages, or returned packages caused by incorrect or incomplete addresses provided by the customer.
9. Address Changes After Shipment
Once an order has shipped, Vkenya may not be able to change the delivery address. Delivery address updates after shipment are usually controlled by the carrier.
Depending on the carrier, you may be able to request delivery changes directly through:
- USPS – Delivery instructions or package intercept if available
- UPS – Delivery change through UPS services if eligible
- FedEx – Delivery management options if available
Carrier address changes are not guaranteed and may be subject to carrier rules, fees, or restrictions. Vkenya cannot promise that a carrier will approve an address change after shipment.
10. Size, Color, or Style Changes
If you need to change the size, color, or style of an item, contact us as soon as possible.
Such changes are only possible if:
- The order has not entered processing or fulfillment
- The requested item is available
- The price and product details allow the change
- The change can be completed before shipping
If the requested item is unavailable or the order is already being prepared, we may not be able to complete the change.
11. Adding Items to an Existing Order
In most cases, items cannot be added to an order after checkout has been completed. If you want to purchase additional items, you may need to place a separate order.
| Request | Usual Handling |
|---|---|
| Add item after checkout | Usually requires a new order |
| Combine two orders | Not guaranteed |
| Apply discount after purchase | Not guaranteed unless stated |
| Change item quantity | Possible only before processing |
If you contact us quickly, we will review whether an order adjustment is possible. However, we cannot guarantee that separate orders can be combined or shipped together.
12. Removing Items from an Existing Order
Removing an item from an order may be possible only before processing begins. If the order has already entered fulfillment, we may not be able to remove items.
If an item is removed from an approved order, any eligible refund for the removed item will be issued to the original payment method.
13. Payment Method Changes
For security reasons, Vkenya generally cannot change the payment method after an order has been placed.
If you used the wrong payment method and the order has not been processed, you may request cancellation and place a new order using the correct payment method.
| Payment Request | Policy |
|---|---|
| Change card after checkout | Usually not possible |
| Change PayPal account after checkout | Usually not possible |
| Split payment after checkout | Not available |
| Cancel and reorder | Possible if cancellation is approved |
14. Billing Information Changes
Billing details are connected to payment verification and may not be editable after checkout. If billing information is incorrect, contact us immediately. In some cases, the order may need to be canceled and replaced if it has not entered processing.
Vkenya may cancel orders if payment verification fails or if information appears incorrect, incomplete, or suspicious.
15. Orders Already Shipped
Once an order has shipped, it cannot be canceled or changed. Customers will receive tracking information when the package is handed to USPS, UPS, or FedEx.
| Shipped Order Request | Available Option |
|---|---|
| Cancel shipment | Not available |
| Change size/color/style | Not available |
| Change address | Carrier-dependent, not guaranteed |
| Return after delivery | May be available if eligible |
| Refuse delivery | Not recommended without contacting us |
If your order has already shipped, please wait for delivery and contact us if you need return assistance.
16. Return Option After Delivery
If your order cannot be canceled or changed because it has already shipped, you may be able to return the item after delivery under our Return & Refund Policy.
Vkenya accepts eligible returns within 30 days from the delivery date. Refunds for approved returns are processed within 7 days after return approval and inspection. No return fees or restocking fees are charged by Vkenya for approved returns.
Returned items must meet return condition requirements, including being unworn, unused, undamaged, and eligible under the return policy.
17. Incorrect Customer Information
Customers are responsible for providing correct order information at checkout. Vkenya cannot guarantee changes after an order is submitted.
Incorrect information may include:
- Wrong address – Delivery delay, lost package, or return to sender
- Wrong size – Item may not fit as expected
- Wrong color/style – Customer may need to request return if eligible
- Wrong email – Customer may not receive order updates
- Wrong billing details – Payment verification may fail
Please review all order details carefully before submitting payment.
18. Returned to Sender Due to Customer Error
If a package is returned to Vkenya because of an incorrect or incomplete address, failed delivery attempt, unclaimed package, or customer refusal, please contact us for assistance.
| Situation | Possible Outcome |
|---|---|
| Incorrect address entered | Reshipment may require new shipping cost |
| Package unclaimed | Reshipment or refund reviewed case by case |
| Refused delivery | Refund not guaranteed until item is received and inspected |
| Carrier return delay | Resolution may require carrier completion |
If reshipment is requested due to customer-provided address error, additional shipping costs may apply.
19. Duplicate Orders
If you accidentally place duplicate orders, contact us immediately. Duplicate orders can only be canceled if they have not entered processing or shipment.
Please include both order numbers so we can review the request quickly.
Once duplicate orders have shipped, they cannot be canceled. You may request a return after delivery if the items qualify under our Return & Refund Policy.
20. Fraud Prevention and Order Review
Vkenya may hold, cancel, or review orders for security reasons. This may occur if payment information, billing details, shipping address, or order behavior appears unusual or requires verification.
Reasons for review may include:
- Payment verification issues
- Mismatched billing and shipping details
- Unusual order activity
- Suspected unauthorized transaction
- Incomplete customer information
- Fraud prevention alerts
If we need additional information, we may contact you by email. If verification cannot be completed, the order may be canceled and refunded where applicable.
21. Product Availability Changes
In rare cases, a product may become unavailable after an order is placed. If this occurs, Vkenya may contact you with available options.
| Availability Issue | Possible Solution |
|---|---|
| Item out of stock | Refund, replacement, or alternative item |
| Size unavailable | Change size if available or cancel item |
| Color unavailable | Change color if available or cancel item |
| Style unavailable | Alternative product or refund |
If no suitable solution is available, the affected item or order may be canceled and refunded.
22. Carrier Delays Are Not Cancellations
Once an order has shipped, delays caused by USPS, UPS, FedEx, weather, holiday volume, transportation issues, or other carrier events do not qualify as order cancellations.
Vkenya will help review tracking information and provide guidance, but we cannot cancel an order that is already in transit.
23. Cancel / Change Order Summary
| Policy Area | Vkenya Policy |
|---|---|
| Cancellation availability | Before processing, packing, or shipment |
| Order change availability | Before processing, subject to availability |
| Cut-off time | 5:00 PM EST, Monday – Friday |
| Handling time | 1–2 business days |
| Transit time | 2–6 business days |
| Cancellation fee | No fee |
| Change fee | No fee |
| Refund after approved cancellation | Within 7 days |
| Shipping carriers | USPS, UPS, FedEx |
| Support email | support@vkenya.com |
Thank you for shopping with Vkenya. We are committed to clear communication, fair order handling, and a professional customer experience.